Grievance Redressal
Effective 11 October 2026 · Version 2026-10-11
1. Raising a grievance
If you have a complaint about the Service, about content on it, or about how your personal data is handled, write to our Grievance Officer, Krishna Palde, at support@tantratechnologies.com with your name, contact details, the account or page concerned and a description of the problem.
2. What happens next
We acknowledge every grievance within forty-eight hours and aim to resolve it within one month of receipt, or sooner where the law requires. If you are not satisfied with a privacy-related response you may approach the Data Protection Board of India.
3. Complaints about a SORA customer
If your complaint is about a solar company that uses SORA — its proposal, its installation, its service, or its use of your data — that company is responsible, and you should raise it with them first. We will pass on a complaint we receive and, where the law requires, act on it.
SORA is a product of Tantra Technologies.