Refund and Cancellation Policy

1. Cancelling

The account owner may cancel a subscription at any time from Settings or by writing to support. Cancellation takes effect at the end of the period already paid for; the Service remains available until then and no further renewal is charged.

2. Refunds

Fees are for access to the Service for the period purchased and, except as stated here or required by law, are non-refundable — including for partial periods, unused seats or features, and annual or multi-year plans cancelled early.

One-time set-up, onboarding, data-migration and customisation fees are for work that begins on payment and are non-refundable once that work has started.

We will refund: an amount charged in error or more than once; and the unused, prepaid portion of a subscription if we terminate your account without cause or withdraw the Service altogether.

3. How refunds are made

Payments for SORA are collected by Tantra Technologies, which operates SORA and holds its GST registration. That is the name shown at checkout, on your bank or card statement and on your tax invoice, and refunds are issued by it.

An approved refund is returned to the original payment method, normally within seven to ten working days; the time your bank takes is outside our control. Requests must be made within thirty days of the charge.

4. Chargebacks

Please contact us before disputing a charge with your bank. An unjustified chargeback is a breach of the Terms and we may suspend the account until it is resolved.

Billing questions: support@tantratechnologies.com.